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2020-12-01 | [RESOLVED] Cannot create support tickets in Freshdesk

UPDATE 2020-12-01 11:10 AM - Freshdesk has resolved the issue that prevented us from creating support tickets.  Please let us know how we can help by selecting the orange Help and Support icons on your home page and create a support ticket with as much detail as possible, as soon as possible.  Thank you for your patience.

UPDATE 2020-11-30 5:30 PM - Users are unable to create support tickets in Freshdesk.  When they do they receive the error message below.  This issue has been escelated to Freshdesk for support.  Please refer back to this post for more information as it becomes available.

 

Freshdesk Error Message